Terms of Service
Effective Date: [Insert Effective Date]
Last Updated: [Insert Last Updated Date]
Attorney Review Notice: This draft is provided as a starting point for professional legal review. It should be reviewed and customized by qualified counsel before publication, especially for HIPAA, telehealth, state medical practice, prescription, billing, refund, subscription, and consumer protection requirements.
1. Agreement to These Terms
These Terms of Service (the “Terms”) govern your access to and use of the BetterSelfMD website, patient-facing digital tools, online scheduling, telehealth services, educational content, and related services (collectively, the “Services”). The Services are operated by [Insert Legal Business Name] (“BetterSelfMD,” “we,” “us,” or “our”).
By accessing or using the Services, creating an account, scheduling a visit, submitting information, purchasing services, or communicating with us, you agree to these Terms. If you do not agree, you should not use the Services.
2. Not for Emergencies
The Services are not intended for medical emergencies or urgent medical situations. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately.
Do not use the website, patient portal, messaging tools, appointment forms, or telehealth features for emergency care, urgent symptoms, or time-sensitive medical issues.
3. Medical Disclaimer
Content on the website, including articles, service pages, FAQs, product descriptions, and educational materials, is provided for general informational purposes only. It is not medical advice, diagnosis, or treatment.
Using the website or reading content does not create a provider-patient relationship. A provider-patient relationship is established only after you complete required intake steps and are accepted for care by an authorized healthcare provider.
4. Telehealth Services
BetterSelfMD may offer telehealth services for areas such as weight loss, hormone care, testosterone therapy, sexual health, skin and hair health, mood, focus and stress support, healthy longevity, laboratory testing, and related wellness services.
Telehealth services may include online intake forms, medical questionnaires, secure messaging, video or phone consultations, lab review, prescription evaluation, and follow-up care. Availability varies by state, provider license, medical appropriateness, and applicable law.
5. No Guarantee of Treatment, Prescription, or Results
Healthcare providers use independent medical judgment. We do not guarantee that any requested treatment, medication, prescription, lab order, refill, diagnosis, or outcome will be provided.
Medications, including GLP-1 medications, hormone therapies, testosterone-related treatments, sexual health medications, peptides, or other therapies, are prescribed only when medically appropriate and legally permitted.
Results vary by individual and depend on many factors, including medical history, adherence, lifestyle, labs, medication response, and provider recommendations.
6. Eligibility
To use the Services, you must be at least 18 years old or otherwise legally authorized to consent to care. You must provide accurate, complete, and current information. You may only use the Services in states or jurisdictions where BetterSelfMD and its affiliated providers are authorized to provide services.
7. Patient Responsibilities
You agree to provide accurate and complete information, including your medical history, allergies, medications, health conditions, laboratory results, identity information, contact information, and payment information. You agree to update this information as needed.
You are responsible for following provider instructions, completing required labs, attending scheduled visits, reporting side effects or health changes, and seeking emergency or in-person care when appropriate.
8. Accounts and Patient Portal
You may be required to create an account or use a patient portal. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly if you believe your account has been accessed without authorization.
9. Prescriptions and Pharmacy Services
Prescriptions may be issued only after provider evaluation and only when medically appropriate. Providers are not obligated to prescribe any medication. Prescriptions may be sent to third-party pharmacies or fulfillment partners.
Medication availability, pricing, shipping, substitutions, refill timing, and fulfillment may depend on pharmacy policies, inventory, applicable law, and clinical requirements.
10. Laboratory Testing
Some services may require laboratory testing before treatment, during treatment, or for continued care. Lab testing may be performed by third-party laboratory partners. You agree to complete required labs in a timely manner when instructed by your provider.
11. Payments, Billing, and Subscriptions
You agree to pay all fees associated with the Services, including consultation fees, program fees, subscription fees, medication costs, lab costs, shipping costs, missed appointment fees, or other charges disclosed at checkout or during enrollment.
If you enroll in a recurring membership or subscription, you authorize BetterSelfMD or its payment processor to charge your payment method on a recurring basis until canceled according to the applicable cancellation terms.
[Insert specific billing, refund, cancellation, subscription, no-show, and chargeback policies.]
12. Refunds and Cancellations
Refund eligibility depends on the type of service, timing of cancellation, provider review status, pharmacy processing status, lab processing status, and applicable law. Certain fees may be non-refundable once a provider consultation, medical review, lab order, prescription, shipment, or administrative processing has occurred.
13. Communications, Email, and Text Messaging
By providing your contact information, you authorize us to contact you about scheduling, account activity, care coordination, treatment updates, billing, service reminders, and administrative matters. We may contact you by email, phone, text message, patient portal, or other lawful methods.
Marketing communications will be handled according to applicable law and your consent choices. You may opt out of marketing communications, but you may still receive transactional or care-related messages.
14. Privacy and HIPAA
Your use of the Services is also governed by our Privacy Policy and, where applicable, our HIPAA Notice of Privacy Practices. These documents explain how personal information and protected health information may be collected, used, disclosed, and protected.
15. Third-Party Services
The Services may rely on third-party vendors, including payment processors, scheduling tools, patient portals, telehealth technology platforms, analytics providers, pharmacies, laboratories, messaging providers, hosting providers, and other service providers. We are not responsible for third-party websites or services that are not controlled by us.
16. Website Content and Intellectual Property
All website content, branding, text, graphics, logos, images, videos, designs, software, and other materials are owned by or licensed to BetterSelfMD, unless otherwise stated. You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without written permission.
17. Prohibited Uses
You agree not to misuse the Services, submit false information, impersonate another person, interfere with website security, attempt unauthorized access, scrape content, upload malicious code, harass staff or providers, or use the Services for unlawful purposes.
18. Service Availability
We may modify, suspend, or discontinue parts of the Services at any time. We do not guarantee uninterrupted access to the website, patient portal, scheduling tools, or communication systems.
19. Disclaimer of Warranties
The website and non-clinical digital services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim warranties of any kind, express or implied, including warranties of accuracy, availability, merchantability, fitness for a particular purpose, and non-infringement.
20. Limitation of Liability
To the fullest extent permitted by law, BetterSelfMD, its owners, employees, contractors, providers, vendors, and affiliates will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from your use of the Services.
21. Indemnification
You agree to defend, indemnify, and hold harmless BetterSelfMD and its affiliates from claims, damages, losses, liabilities, costs, and expenses arising from your misuse of the Services, violation of these Terms, or submission of inaccurate information.
22. Governing Law
These Terms are governed by the laws of [Insert Governing State], without regard to conflict of law principles, unless otherwise required by applicable law.
23. Changes to These Terms
We may update these Terms from time to time. Updated Terms will be posted on this page with a revised effective date. Your continued use of the Services after updates means you accept the revised Terms.
24. Contact Information
If you have questions about these Terms, contact us at:
BetterSelfMD
[Insert Legal Business Name]
[Insert Mailing Address]
[Insert Email Address]
[Insert Phone Number]